Southerngrandma, FL

"I ordered a Mitsubishi 57" Projection TV on Monday and it was in my home and working on Thursday. I give this store the highest rating possible. Salespeople were courteous and helpful. The price was GREAT and the TV was delivered with no problems in a timely fashion."

Pschubauer, NM

"I purchased a Sony TV from this authorized Sony dealer. After reviewing many online stores, I knew this was the one for me: easy to talk with a person at the store, no pressure to purchase accessories, honesty, good communication, Fedex shipping (excellent) and the product arrived in perfect condition. I wish to give this store the highest rating possible - it is all anyone could want in service."

RBooky , CT

" (Edited May 11th by RBooky)  Definitely a 5+! The customer service, communication, packaging & delivery were the best I've dealt with both online & off. After reviewing other sites, I was so impressed with Home Theatre Store's website, price & the fact they were an authorized dealer, I decided to purchase a Sony KDL46XBR3 from them. I placed my order by phone & was told although out of stock, they were expecting a shipment within 4-5 business days & would contact me. There was no hard sell & I was never pushed to order any extras.

I was also informed their were no hidden charges & their free shipping included insurance unlike many other sites. 5 days after placing my order,I received a call stating the TV had arrived & they were shipping it out that day. I received it 4 business days later in perfect condition. Special thanks to Fred who returned my phone calls, answered all my questions & even offered to walk me through the set up if needed. I highly recommend HTS & wouldn't hesitate to purchase from them again."

Kruegerb , MO

"I ordered a Mitsubishi WD-57831 from them on a Saturday. They started processing the order on the next business day, Monday, which I expected. The order was shipped the next evening and I received it in brand new condition on Thursday. The merchant is in Houston so your shipping times will vary depending on your distance from there. There was a delay getting the online order status updated.

The order status kept indicating that it was pending even after the order had shipped. I ended up calling customer service on Wednesday literally the very minute they had just sent me an email confirming the order had shipped. Customer support was very friendly and helpful. I was initially apprehensive at the large purchase from a previously unknown merchant. However, everything worked out great and I would recommend other people use this merchant and I will probably be shopping with them again."

J_a_mock, VA

"Only issue I had with website was calculation of shipping charges. For some reason, shipping charges were calculated out to 5 decimal places originally. Submitted order and got warning that shipping charges had to be "recalculated". Basically, the shipping charges were finally rounded to two decimal places. Had to resubmit order after confirming warning. Extremely quick response to order. Received confirmation of order (by phone and e-mail) within one minute of order."

Tomdugger , NM

"Great service great product. Don't hesitate to have item shipped it is really secure on a pallet. (big screen TV)"

Scoooterr1, CA

"Not the "Lowest Price" for my 52 DLP but included tracking number shipping at no additional charge unlike the lower price offers. Fast confirmation, no hard core up sells for shipping and warranty. TV arrived 7 days after order with standard shipping. Very good experience.."

GreatestSale, IL

"Very good store. They also double check my credit card information to make sure everything is correct. A++ website and safe."

Cove3, NY

"I ordered a Sony Bravia KDL-V32XBR1 32" LCD TV. I too was cautious with only 12 reviews, but found they had multiple stores in the area and were a Sony authorized dealer. Several telephone calls were promptly answered, and I got additional recommendation to use a good surge protector for the cable and electrical, which I hadn't thought about. Delivery was prompt, and several followup calls were also promptly answered. Delivery time was as promised. A+."

Kkinjo, CA

"I ordered from Home Theater Store because my friend just had an exceptional experience with them within the last month. Keep up the good work!"

Craig9057, WA

"The phone representatives were extremely helpful and knowledgeable and even returned my calls within an hour. The price was competitive. My only complaint was with FedEx freight and their inadequate systems and mis-information which they post online and the delays on their end."

Specialkmom, FL

"Ordered 40" Sony LCD TV, Customer service excellent, delivery as promised, fantastic price, what more could you ask for! Have already recommend to friends and will be happy to purchase from them again."

Exsinger

Was told that if it was in my cart, that I would get the price listed. He said it went up since yesterday. So I ordered it and saved over $150.00. I was of course skeptical about buying a TV spending $2949.00 online. However everything has turned out great and I am very happy with my purchase, my product and the store which I purchased it at."

Garysk

"My salesman is Fred, and he took great care of me from the very beginning. I found Fred to be very helpful and honest with all my questions and concerns. He was always easy to reach by phone. I feel I bought my Sharp LC65D93U 65" AQUOS LCD Flat Panel HDTV from the best online store at the best price. If they say they have it in stock, they really mean it. Thanks for a great buying experience. I will definitely look to HTS for my future electronic purchases. I highly recommend HOME THEATER STORE."